Contact Support & Feedback

Get in touch with our operations engineering team for technical questions, bug reports, feature requests, or enterprise guidelines.

Direct Support Inbox

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Support Categories We Assist With

Bug Reports

Encountered a calculation discrepancy, mobile layout quirk, or timer lag? Send us your browser version and step-by-step reproduction details.

Feature Requests

Want new contact center calculators such as Erlang C, agent shrinkage, or chat concurrency modeling? We prioritize user-requested tools.

Formula Inquiries

Questions regarding differences between pure mathematical AHT and telephony ACD logic (Avaya, Cisco, Genesys, Five9, Amazon Connect).

Partnerships

Discussions regarding BPO training inclusion, enterprise bookmarks, intranet links, or CX community collaboration.

Response Service Level Agreement (SLA)

Turnaround Expectations

We review emails on business days and strive to respond within 24 to 48 hours. For critical mathematical defects affecting live operational shift tracking, please include [CRITICAL BUG] in your subject line for priority triage.

Frequently Asked Questions

Why does my company's telephony system report a slightly different AHT than this calculator?

Telephony systems (ACD/PBX) often calculate handle times based on specific queue rules—for instance, some systems include transfer consultation hold or exclude outbound follow-up calls. Our calculator applies the pure international industry standard: (Talk + Hold + ACW) / Calls.

Can our team use AHT Calculator on company workstations without security risk?

Yes, absolutely. AHT Calculator executes 100% client-side in the web browser. It does not connect to customer audio streams, collect caller personal identifiable information (PII), or store proprietary shift logs on external cloud databases. It is safe for clean-desk call centers.

Can I embed AHT Calculator into our company intranet or knowledge base?

Yes! You are welcome to link directly to https://ahtcalculator.online or specific tool anchors (e.g., https://ahtcalculator.online/#stopwatch or #planner) across your internal agent portals and training dashboards.