AHT Calculator

Average Handle Time Tracker

Terms of Service

Last Updated: January 2025 | Effective: January 2025

Welcome to AHT Calculator ("we", "our", "us"). By accessing or using our website at ahtcalculator.online (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, please do not use our Service.

1. Free Service

AHT Calculator is completely free to use. We do not charge any fees for accessing or using any features of this tool. We reserve the right to keep this service free forever.

2. Description of Service

Our Service provides a web-based tool for call center agents to track Average Handle Time (AHT). Features include:

  • Real-time call timer
  • Call history tracking
  • AHT goal setting
  • Performance projection calculator
  • CSV data export
  • Dark/light mode

3. User Responsibilities

By using this Service, you acknowledge and agree that:

  • All call data is stored locally in your browser using localStorage
  • You are responsible for backing up your data using the CSV export feature
  • We are not responsible for any data loss due to browser cache clearing, local storage deletion, or technical issues
  • You will not attempt to reverse engineer, modify, or exploit the Service
  • You will use the Service only for its intended professional purpose

4. Data Storage and Privacy

All call records, goal settings, and preferences are stored locally on your device. No data is transmitted to our servers. For more information, please review our Privacy Policy.

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

  • The Service will function uninterrupted, secure, or available at any particular time
  • Any errors or defects will be corrected
  • The accuracy or reliability of any information provided by the Service

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AHT CALCULATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO YOUR USE OR INABILITY TO USE THE SERVICE.

7. Third-Party Services

Our Service uses third-party services including:

  • Google AdSense: For displaying advertisements. AdSense has its own terms and privacy policy.
  • Google Fonts & jsDelivr: For delivering fonts, icons, and libraries.

We are not responsible for the practices of these third-party services.

8. Advertisements

Our Service displays advertisements from Google AdSense. We do not control the content of these advertisements. Any interaction with advertisements is between you and the advertiser.

9. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice. We are not liable for any such modification, suspension, or discontinuation.

10. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where you access the Service. Any disputes arising from these Terms shall be resolved in the appropriate courts.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

14. Entire Agreement

These Terms constitute the entire agreement between you and AHT Calculator regarding the use of the Service.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@ahtcalculator.online

16. Age Restriction

You must be at least 13 years old to use this Service. By using the Service, you represent that you meet this age requirement.

17. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Use any automated means to access or interact with the Service
  • Interfere with or disrupt the Service or servers hosting the Service
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© 2025 AHT Calculator | All data stored locally in your browser