1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you—whether individually as an agent, analyst, team lead, or as a representative of a business entity ("User", "you")—and AHT Calculator ("we", "us", or "our"), governing your access to and use of the website located at https://ahtcalculator.online and all associated web tools, utilities, and services (collectively, the "Service").

By accessing or using the Service in any manner, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. If you do not agree with all provisions of these Terms, you are expressly prohibited from using the Service and must discontinue use immediately.

2. Nature of Service & Free Tier Guarantee

AHT Calculator is provided as an open, free productivity suite engineered specifically for call centers, business process outsourcing (BPO) firms, and customer experience operations worldwide.

3. Computational Scope & Utilities Provided

The Service provides specialized web applications executing completely client-side inside modern web browsers:

4. Mathematical Accuracy & Workforce Management (WFM) Notice

While all algorithms deployed in AHT Calculator adhere to recognized international standards established by the Customer Contact Management Association (CCMA) and Society of Workforce Planning Professionals (SWPP), operational variances exist across automatic call distribution (ACD) telephony platforms.

The Service provides mathematically pure calculations based strictly on your input parameters. You are solely responsible for verifying how your organization's ACD platform defines Talk, Hold, and After-Call Work (ACW) prior to submitting data to formal human resources or payroll records.

5. Client-Side Data Sovereignty & Export Responsibilities

In contrast to conventional cloud enterprise software, AHT Calculator is architected on a Zero-Ingestion Model:

• Zero Remote Transmission: No call durations, customer details, agent identifiers, or shift logs are ever sent over HTTP/HTTPS to our servers.
• Local Browser Storage: Your logged shift records and targets reside solely in your browser's sandboxed HTML5 localStorage.
• Data Loss Disclaimer: Because data is not preserved on external servers, clearing your browser cookies, closing private/incognito tabs, or switching workstations will clear local shift sessions. You are responsible for using the built-in CSV Export function for permanent record keeping.

6. Acceptable Use Policy

By using the Service, you agree not to engage in any prohibited activities, including:

• Using automated scrapers, web spiders, bots, or extraction scripts to harvest proprietary styling, scripts, or content without express written authorization.
• Attempting to interfere with server infrastructure, probe firewall vulnerabilities, or execute denial-of-service (DDoS) attempts against our hosting network.
• Framing, mirroring, or republishing the Service inside proprietary iframes to falsely represent the tool as your own paid proprietary software.
• Injecting malicious scripts, XSS payloads, or unauthorized tracking telemetry into the site's environment.

7. Intellectual Property & License Grants

The visual interface, interactive UI components, stylesheets, SVG graphics, documentation, formulas, and custom code comprising AHT Calculator are protected by international copyright and intellectual property laws.

We grant you a non-exclusive, revocable, non-transferable, royalty-free license to use the Service in personal, educational, and commercial contact center operations. You may freely use calculations, screenshots, and exported CSV spreadsheets in internal company reports, executive presentations, and training manuals.

8. Third-Party Services & Advertising

To sustain server operations and maintain unrestricted free access for the global customer service community, the Service may display non-intrusive advertisements managed by Google AdSense and utilize privacy-focused Google Analytics.

We do not endorse, guarantee, or assume liability for third-party advertisements or products linked via external banners. Your interactions with third-party vendors are governed entirely by their respective terms and privacy policies.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, AHT CALCULATOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OPERATIONAL RELIABILITY, MATHEMATICAL ABSOLUTENESS, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL OPERATE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE IMMEDIATELY REMEDIED, OR THAT THE WEB SERVER HOSTING THE APPLICATION IS FREE OF HARMFUL COMPONENTS.

10. Limitation of Operational Liability

IN NO EVENT SHALL AHT CALCULATOR, ITS FOUNDERS, CONTRIBUTORS, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF OPERATIONAL REVENUE, SLA PENALTIES IMPOSED BY BPO CLIENTS, DISPUTED OVERTIME WAGES, OR ERRONEOUS WORKFORCE STAFFING DECISIONS) ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE TOOLS PROVIDED ON THIS WEBSITE.

11. Modifications to Service & Terms

We reserve the right to modify, refine, or update these Terms at any time without prior written notice. When updates are published, the "Last Updated" and "Effective Date" markers at the top of this document will be amended accordingly. Your continued use of the website following published updates signifies your binding acceptance of the revised Terms.

12. Contact & Grievance Channels

If you have questions, feedback, or legal inquiries concerning these Terms of Service, please reach out to our team: