Privacy Policy

Last Updated: January 2025 | Effective: January 2025

At AHT Calculator ("we", "our", "us"), your privacy is our priority. This Privacy Policy explains how we handle information when you use our website located at ahtcalculator.online (the "Service"). We do not collect personal information directly. However, third-party services we use may collect data as described below.

1. Information We Collect

We do not collect any personal information directly. All call history, timer data, and AHT goal settings are stored locally in your browser using localStorage. This data never leaves your device and is not transmitted to our servers.

1.1 Local Storage Data

The following data is stored only on your device:

Call history records (duration of each call in seconds)
AHT goal settings
Theme preference (dark/light mode)

You can clear this data at any time by clearing your browser's local storage or using your browser's privacy settings.

2. Third-Party Services

We use the following third-party services that may collect information:

2.1 Google AdSense

We use Google AdSense to display advertisements. Google AdSense may use cookies and web beacons to serve ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ad Settings.

2.2 Google Analytics (Future Implementation)

We may implement Google Analytics in the future to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous information such as page views, time spent on site, and referring websites. This data helps us improve our service. You can learn more about Google Analytics privacy at Google's Privacy Policy.

2.3 CDN Services

We use Cloudflare CDN and jsDelivr to deliver fonts, icons, and libraries. These services may collect standard server logs including IP addresses and request details.

3. Cookies and Similar Technologies

Our website uses localStorage (similar to cookies but more modern) to save your preferences and call data. We do not use tracking cookies for our own analytics. However, Google AdSense may place cookies for ad personalization as described above.

Types of Local Storage Used:

aht_history: Stores call duration records
aht_goal: Stores your AHT target in seconds
aht_theme: Stores your dark/light mode preference

4. How We Use Information

Since we collect no personal data directly, we do not use your information for any purpose. Third-party services (AdSense) use data according to their privacy policies.

5. Data Security

All your call data stays in your browser. No data is transmitted over the network to our servers. However, please note that no method of electronic storage is 100% secure. We recommend regularly exporting your data using the CSV export feature as a backup.

6. Your Rights and Choices

Because we do not collect personal data, there is no personal data to access, correct, or delete. However, you can:

Clear all locally stored data using your browser settings
Opt out of personalized ads via Google Ad Settings
Disable JavaScript in your browser to prevent localStorage (this will break the tool)
Use browser incognito/private mode

7. Children's Privacy

Our Service is intended for professional use by call center agents and is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with information, please contact us.

8. International Data Transfers

Since we collect no personal data, no international transfers occur. However, Google AdSense may transfer data according to their data processing terms.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@ahtcalculator.online

Website: https://ahtcalculator.online

11. Legal Compliance

This Privacy Policy complies with applicable privacy laws including GDPR (for EU visitors) and CCPA (for California residents). Since we collect no personal data, no additional rights or requests apply beyond what is stated above.